5 Reasons Why You Should Outsource Your Order Fulfillment

On-time delivery is crucial to making your customers happy. And when a customer is satisfied with the delivery, they are more likely to repeat their purchase and become a regular customer. That’s why online businesses of all sizes make it a point to deliver their goods quickly and efficiently, with some even opting to handle their delivery system internally.

However, not all fledgling e-commerce ventures have the option of putting together their own delivery system. In-house delivery requires a lot of commitment and resources, which can be spread quite thinly if you’re in the process of building your business or fueling its growth. And sometimes, it’s simply not the best option for the company. No matter how committed you are to making on-time deliveries, it’s difficult to keep track of logistics on top of the myriad tasks you already need to do for your online business.

You don’t have to take care of your online shop’s deliveries to ensure that it’s done right. One option that won’t compromise customer satisfaction is by partnering with a company that provides order fulfillment services in the USA. Also known as third-party logistics (3PL), fulfillment providers prepare and ship orders on behalf of a business. What benefits does this service offer your e-commerce venture? Here are the top 5: 

1. Save on shipping

When you work with an order fulfillment company, you are accessing their established logistics network. These companies have economies of scale, and you can ride on that and save on shipping even if you only offer a small selection of products or if you only have a small order volume. You won’t have to worry about establishing your own warehouses, acquiring delivery vehicles, or hiring delivery staff. All of these will be taken care of by the order fulfillment company. 

2. Save on operating costs

As mentioned above, you don’t have to hire employees for warehousing and inventory. An order fulfillment company will do all that for you. You save money by not having to pay a full-time staff and by paying only for the resources that you use. Plus you’ll be able to respond better with seasonal changes in supply and demand. This eliminates a lot of hassle on your part, and the time and energy you save can be used to grow your business. 

3. Widen your customer reach

Why limit yourself? When working with an outsourced fulfillment company, you can extend your reach and serve customers from all over the state, the entire US, or even the whole world. This may be challenging if you do delivery or order fulfillment on your own. Order fulfillment companies have the infrastructure and know-how to deliver your products anywhere in the world. People in developing countries are going wild with online shopping. You can serve these emerging markets even if you’re in the US or any part of the world. 

4. Enjoy improved customer support

When you run an online business, it is essential to respond to customer inquiries, complaints, and general communication promptly and professionally. If you’re the only employee of your business, prompt communication with customers may be a great challenge. Working with a fulfillment company that has 24/7 customer support erases this challenge. They have dedicated staff who can answer customer inquiries, complaints, or simple comments on your behalf. 

5. Get the latest tech in order fulfillment

Most solopreneurs can have a hard time acquiring the latest tools in order fulfillment. By working with an order fulfillment company, you can integrate your online store with their order fulfillment system and streamline the process. You benefit from the latest technology without having to shell out money. You won’t have to worry about inventory management, order tracking, security, shipping, and handling— these processes are taken care of by the order fulfillment company. 

Focusing on Your Bottom Line

When you don’t have to worry about order fulfillment, you can focus more on finding new customers, improving your products, or other tasks that directly impact your profits. Scaling is easier, too, as you don’t have to invest a lot of your own money to increase sales and revenue. By delegating order fulfilment and delivery to a reliable company, you’ll have more resources to allocate to the processes and systems that matter more to your business. 

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